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Military
Cheer Packs Frequently Asked Questions
Why should we choose you? We offer competitive low prices and a low flat fee Priority Mail of $12.
We are run by military wives and veterans who understands firsthand a deployed soldiers needs and what
their families go through. We care for our soldiers and a cheerpack is donated weekly, every Friday by the staff at Military Cheer Packs.
Is
your site secured?
Yes,
we are proud to be certified with a Secured Certificate.
Security is the utmost importance to us. We do not sell,
release or publish any information. Information is only
used solely to deliver the cheer packs. Your soldier will
only receive your personalized greeting message. And its
up to you to include your name, address and email address
on your message.
How
soon do you shipped the orders?
We
aim to ship all orders within 24 hours. Orders placed on
a weekend or holiday will be ship the next business day.
You will receive an email when your order has been placed
and again when your order has been shipped.
What
is your shipping method?
We only use Priority Mail by the US Postal Service. Shipping
charges are always per package. Additional shipping costs may be charged if the cheerpack is above 4 lbs. Unfortunately addresses
to APO and FPO addresses are untrackable by the US Post
Office. Confirming the exact date of delivery is beyond
our control. In some cases it may take several weeks for
your soldier to receive the cheer packs. As it depends on
your soldiers assignment and how long it would take
the military to deliver to your soldier.
We cannot process your order without (all) the correct information,
credit card information, addresses, city, state and zip.
Do
I pay Sales Tax?
Only
purchasers of the State of Washington gets taxed 8%.
What
is your return policy?
We
have a 100% customer satisfaction guarantee. You may return
any cheer pack as long as all the individual products are
still unopened less shipping costs. Simply return the cheer
pack to: Military Cheer Packs 10229 Lexington Ave S.W. Lakewood, Wa. 98499.
Do
the pictures match the cheerpacks?
Yes,
we strive to ensure each cheer pack match everything that
is pictured. And we only use brand name items that you and
I grow with and love. There may be some items that are included
that may not be easily visible in the picture. We reserve
the right to substitute items in the unlikely event that
an item is out of stock.
Can
I contact you?
Yes,
we love to hear from you! Please send an email to service@militarycheerpacks.com
and we will try to respond as soon as possible.
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